Content rules and moderation

Every prompt is checked before anything renders and before any credits are reserved. The full rules are in the Acceptable Use Policy. This page is the short version.

What is refused

Never, under any framing: sexual content involving minors. An attempt suspends the account immediately, pending review, and may be reported to the authorities.

Not permitted:

• Pornographic material. Artistic nudity is allowed, but may be reviewed before it appears anywhere public.
• Depictions of real atrocities, torture or mutilation. Stylised violence in a clearly fictional setting is generally fine.
• Deepfakes: a real, identifiable person shown saying or doing something they did not. Public figures in obviously satirical or editorial contexts may be reviewed rather than refused.
• Weapons manufacture, explosives, or anything whose purpose is enabling serious physical harm.
• Work you have no right to use. See Community for copyright complaints.

What a refusal looks like

The console shows: That prompt can’t be generated under our Acceptable Use Policy. No credits were charged. The message does not say which rule matched, on purpose. Reword the idea rather than the flagged phrase.

When the model refuses

Sometimes the studio lets a prompt through and the model’s own filter refuses it. The take fails with The prompt was refused or A reference image was refused, and the credits come back automatically. Rephrase the flagged part, or swap the image, and retry.

One case worth knowing: Seedance 2.0 and 2.5 refuse uploaded photos of realistic faces, including AI-made ones. Stylised characters pass. The console warns you before you generate. If you need a photoreal recurring character, tell the team through Report a bug and it can be registered with the provider once.

Repeated attempts

Three different refused prompts within 30 days put the account on hold pending a human review. Retrying the same prompt counts once.

An account on hold sees a notice instead of the studio: This account is suspended. Generating and the library are paused; your takes and assets are untouched. Press Email support on that screen, or write to support@roor.ai, and a person will look at it. Suspension is a hold, not a deletion.

Appeals

If a legitimate prompt was refused, or your account was put on hold in error, write to support@roor.ai with the take code or the prompt. A person reads it.