Billing

Changing or cancelling your plan

What happens to credits, takes and members when you move.
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Every change starts from the Plan tab of Billing.

Upgrading

Upgrades take effect immediately. You pay for the new plan now, get its full monthly credits at once, and your existing balance carries over. There is no prorated charge and no prorated credit; the new plan simply starts today.

The higher plan’s limits apply straight away: longer clips, higher quality, more members, and a longer retention window for the takes you already have.

Downgrading

A downgrade is scheduled for the end of your current period. Until then, nothing changes. When the period ends, the new plan and its credits take over. Unused credits from the old plan lapse at that point, as they would at any renewal.

The Plan tab shows the scheduled change. Resume cancels it and keeps your current plan.

Cancelling

Cancel opens a sheet that spells out what cancelling at the period end means:

  • You keep your plan, credits and members until the period ends.
  • No further charges after that.
  • New takes made after that date get the Free plan’s 30-day window.
  • Unused plan credits lapse. Purchased packs never expire.

Confirm with Cancel at period end. The status changes to Cancels on the date. Changed your mind? Resume on the Plan tab keeps the plan running, at any point before the date.

A week before a cancelled plan ends, the studio emails you a reminder.

Refunds

Refunds follow the cancellation and refund terms. A refunded payment reverses anything it paid for, including a referral reward it triggered.